旅館管理首先要根據旅館企業的客觀實際,遵循組織結構設定的原則,選擇能符合自身發展需要的組織機構,旅館應建立和完善管理制度體系,實施科學的制度化管理。旅館管理者在瞭解市場需求的前提下,為了有效實現旅館的經營目標,遵循一定的原則,運用各種管理方法,對旅館所擁有的人力、物力、財力、時間、信息等資源進行計劃、組織、指揮、協調、控制、激勵等一系列活動的總和。
Hotel management must first choose an organization that meets the needs of its own development based on the objective reality of the hotel enterprise and the principles of organizational structure. The hotel should establish and improve its management system and implement scientific and institutionalized management. Under the premise of understanding the market demand, in order to effectively achieve the hotel’s business objectives, hotel managers follow certain principles and use various management methods to plan, organize, and organize the human, material, financial, time, and information resources of the hotel. The sum of a series of activities such as command, coordination, control, and motivation.