隨著國人消費意識漸趨成熟，餐旅相關產品的多元化程度已順利開展，國人在餐旅產品的體驗質與量已經相對的提升。針對這一個正面與快速的發展，所有餐旅相關業者與從業人員必須具備正確的心態，才能獲得消費大眾的真正欣賞與接受，餐旅品質的表現是否符合消費大眾的期待，就攸關著整個消費市場的整體形象與面貌。餐旅服務品質不斷的被重視，服務品質乃是維繫企業形象及服務滿意度之關鍵要素。
As the consumption consciousness of the Chinese people gradually matures, the degree of diversification of products related to hospitality brigades has been successfully carried out, and the quality and quantity of experience of the people in hospitality products have been relatively improved. In response to this positive and rapid development, all hospitality-related businesses and practitioners must have the correct attitude in order to obtain the true appreciation and acceptance of the consumer public. The performance of the hospitality quality is in line with the expectations of the consumer public, and it will shut down the entire The overall image and appearance of the consumer market. The quality of food and beverage services has been continuously valued, and service quality is a key element in maintaining corporate image and service satisfaction.