英語是世界共通語言之一，因而亦成為旅館從業人員必備工具。旅館英語著重於旅館從業人員應知之接待用語，包括：電話接聽、客戶詢問與預約、客戶接待、房務用語以及客戶抱怨處理。
This is a certification course for those interested in the hotel industry, as well as students taking hospitality courses. This course is comprised of topics that meet the practical needs of industry-related personnel. Topics include reservations, checking in, services and facilities, housekeeping, emergencies, problems and solutions, checking out, and staff training.