The students will learn how to communicate more effectively at work and achieve your goals. They will learn how to discover if someone is lying, how to develop trust, the best method of communication for negotiation, and how to apologize. Students will also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, By the end of the course, they'll be able to understand what others want, respond to their wants and needs, craft convincing and clear messages, and develop the communication skills you need to get ahead in business and in life.