Superior communication skills have long been associated with leadership. In this training course we look at both of these ingredients of success and bring them together in a comprehensive and practical manner. From preparing and organizing your thoughts using the latest advances in brain and mind research to analyzing the practical reality of what you want to accomplish and in what context, this course will cover it all. You will get the opportunity to discover your hidden talents and to practice what you learn before going back to your workplace and influence people, events and your own future. In addition, you will learn how a great leader enhances communication flow within his organization, wins the hearts and minds of his followers, builds consensus and gets results even when faced with resistance.

服務業在轉型與創新的同時，服務規劃與管理作業上有高度精實化的需求。本課程將精實 (Lean) 思考運用到企業管理與服務作業規劃過程中，藉由服務內涵與價值鏈結精實管理與技術，將企業打造為精實企業。因而可以為企業創造出更多效能與效率的KPI，來達成企業的經營使命，進而追求企業永續經營與生存。